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[{"type":"tool_use","id":& [{"type":"tool_use","id":"call_00_wwZMFhS0gcMHfKJ1Jy3c3498","name":"Bash","input":{"command":"pwd && ls /home/forge/workspace/forgeworkspace/yangyang/students/ 2>/dev/null","description":"Check cwd and list student directories"}},{"type":"text","text":"导师好 👋 先提醒一句：当前在**项目根目录**，我处于**导师模式**，不扮演洋洋姐接学员咨询，所以「30 万买点什么」这类问题我不会在这里给理财建议（避免模式误判）。\n\n现在可选：\n\n- **回顾学员** — 扫学员目录，汇总进度、卡点、共性模式\n- **维护知识库** — ingest / query / lint\n- **复盘漏斗** — 跨学员脱敏洞察\n- **其他**\n\n如果你其实是想以学员身份咨询这笔 30 万，有两个办法：\n\n1. 切到对应学员目录再问，例如 `cd students/{name}/`（现有 24 位，如 caoxi、Amy、Sutingting…）\n2. 或者告诉我你想用哪个学员的上下文，我帮你确认该目录下的 USER.md / MEMORY.md 是否齐备\n\n顺带一问：这 30 万是**在替某位学员问**（那我去读那个学员的档案），还是**你自己**想聊？"}]...
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2026-09-14 03:34:23
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[{"type":"thinking","text" [{"type":"thinking","text":"The user said \"你好\" (hello). Per CLAUDE.md greeting protocol, I should output the greeting as 小伴. Keep it to \"who you are + what you can do + how to start\".\n\nI should not analyze the project. Just respond with the greeting.\n\nAlso I should consider memory — the long-term memory says user is 小郭, CS domain. That's already recorded. No need to write more.\n\nJust reply with the greeting."},{"type":"thinking","text":"The user said \"你好\" (hello). Per CLAUDE.md greeting protocol, I should output the greeting as 小伴. Keep it to \"who you are + what you can do + how to start\".\n\nI should not analyze the project. Just respond with the greeting.\n\nAlso I should consider memory — the long-term memory says user is 小郭, CS domain. That's already recorded. No need to write more.\n\nJust reply with the greeting."},{"type":"text","text":"你好!我是**小伴**。\n\n我能帮你做这些事:\n1. 发起一次经验梳理 — 聊几句就能帮你定位到最有价值的方向\n2. 跟专家做深度访谈 — 把他们的判断经验一点点聊出来\n3. 把访谈内容整理成结构化的知识卡片\n4. 生成不同格式的成果文档,方便团队分享和学习\n5. 帮 HR 同事审核知识卡,确认内容准确后正式发布\n6. 随时查询已经整理好的经验知识\n\n想试试的话,直接跟我说就行,我来引导你走完整个过程。"}]...
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2026-09-14 04:34:28
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2026-07-16 07:34:34
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[{"type":"text","text": [{"type":"text","text":"你好啊"}]...
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2026-07-16 07:36:29
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[{"type":"text","text": [{"type":"text","text":"你能帮我干什么？"}]...
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2026-07-16 07:36:39
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[{"type":"text","text": [{"type":"text","text":"你现在具备联网搜索的能力吗？"}]...
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2026-07-16 07:36:56
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[{"type":"text","text": [{"type":"text","text":"请你帮我搜索关于 经验萃取的文章"}]...
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2026-07-16 07:37:16
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[{"type":"text","text": [{"type":"text","text":"详细阐述 \"挖、采、用\"三步体系"}]...
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2026-07-16 08:00:58
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[{"type":"text","text": [{"type":"text","text":"还是不够具体不够清晰 不够形象，请使用通俗易懂的方式来叙述"}]...
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2026-07-16 08:02:25
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[{"type":"text","text": [{"type":"text","text":"能给我输出一份html 文件吗？"}]...
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2026-07-16 08:38:03
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[{"type":"text","text": [{"type":"text","text":"你现在有哪些技能可用"}]...
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2026-07-16 10:29:53
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[{"type":"text","text": [{"type":"text","text":"1、完整故事案例\n本人操盘公司低效存量客户盘活攻坚项目，公司沉淀3年共计2100余家中小企业沉睡客户，多为曾咨询、试用产品或小额付费后流失的用户。原有团队长期采用统一群发、批量回访的粗放跟进模式，持续半年后，客户激活率不足3%，复购转化率不到1%，存量业务彻底停滞，团队业务增长陷入瓶颈、整体士气低迷。本人接手项目后，摒弃传统批量低效打法，耗时2个月从零重构存量客户盘活体系，完成全流程落地整改，成功破解存量业务增长难题。\n2、具体落地动作\n一共执行四步精细化落地动作，全部可落地、可复制：①全域客户分层清洗：调取2100家存量客户6大核心后台数据，手动筛查剔除空号、企业注销、恶意测试等无效客户，筛选出1380家具备真实需求潜力的有效沉睡客户；②需求标签精细化归类：根据客户行业、企业规模、过往试用/咨询痛点、付费意愿、流失原因，为有效客户搭建专属需求标签体系；③分层精准触达：摒弃统一群发模式，针对不同标签客户定制专属沟通话术、跟进节奏、福利方案，区分刚需唤醒、潜力培育、弱需求种草三类跟进方式；④闭环复盘迭代：建立每日跟进台账，统计客户响应率、沟通转化率，每日微调跟进策略，优化触达精准度。\n3、核心判断依据\n一是数据依据：原有批量打法数据极差，长期低激活、低转化，证明粗放式运营完全不适用于沉睡存量客户，必须拆分客户层级、差异化运营；二是客户行为依据：大部分流失客户并非无需求，而是过往跟进内容同质化、无针对性，无法匹配企业真实经营痛点，导致客户无感流失；三是行业依据：ToB中小企业客户需求高度个性化，企业规模、行业赛道不同，产品适配场景完全不同，统一跟进模式必然造成资源浪费，精细化分层是存量盘活的核心前提。\n4、最终业务结果\n项目落地2个月后，存量客户整体激活率从原先不足3%提升至28.6%，复购转化率从1%提升至15.3%；累计盘活沉睡付费客户212家，新增月度持续性营收，彻底盘活沉寂3年的存量客户资源；同时标准化的分层盘活流程，成为公司存量运营通用SOP，大幅降低团队跟进成本、提升整体人效，解决了长期存量业务停滞的核心问题。\n5、挖到的底层信念\n①存量业务没有无效客户，只有无效的运营方式，低效增长的核心问题从来不是资源匮乏，而是资源浪费；②ToB运营的核心不是“广撒网”，而是“精准匹配”，所有高效的业务增长，都是精细化运营的结果；③业务破局永远不能依赖固有经验，传统批量打法看似高效，实则是懒运营，贴合客户需求的定制化动作，才是业务增长的底层逻辑；④任何存量资源都有二次变现的价值，只要找对分层、触达、复盘的闭环方法，就能实现存量突围。\n6、方法失效场景（什么时候不灵）\n①客户为被动流失、核心需求彻底消失的场景：企业倒闭、业务转型、赛道关停的沉睡客户，无论如何精细化运营，都无法实现激活转化，分层盘活方法完全失效；②短期冲业绩、紧急拓客的场景：精细化分层、标签搭建、迭代复盘需要周期，该方法侧重长期存量深耕，不适合短期快速冲量、应急拓客的业务需求；③团队人员极度不足的场景：精细化运营需要专人维护台账、分层跟进、迭代优化，人力短缺时，无法落地完整流程，会导致运营动作变形、效果大幅折扣；④产品核心功能缺失的场景：若客户流失是因为产品本身无法解决行业核心痛点，而非运营问题，再精细的运营动作也无法实现客户复购激活。\n7、专家原话\n“很多人做存量业务，总觉得客户没需求、资源见底，其实本质是自己的运营思维偷懒了。批量群发、统一回访是最省事的打法，但也是最低效的打法。ToB存量增长的核心逻辑很简单：放弃普惠式运营，做千人千面的精准匹配，把对的内容给到对的客户，剩下的交给时间和闭环复盘。同时我们也要清醒，任何方法论都有边界，运营解决不了产品问题，精细化也救不了彻底没有需求的客户，找对适配场景，用对方法，才是专业的业务思维。”"}]...
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2026-07-16 11:57:05
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[{"type":"text","text": [{"type":"text","text":"导出成果"}]...
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2026-07-16 11:57:44
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[{"type":"text","text": [{"type":"text","text":"确认"}]...
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2026-07-16 11:58:16
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[{"type":"text","text": [{"type":"text","text":"[IMG_6128.jpeg]"},{"type":"image_attachment","url":"/api/upload/a0314a62_IMG_6128.jpeg","name":"IMG_6128.jpeg"}]...
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2026-07-16 12:11:03
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[{"type":"text","text": [{"type":"text","text":"[文本.txt]"},{"type":"file_attachment","url":"/api/upload/6a4d8243___.txt","name":"文本.txt","size":0,"mimeType":"text/plain"}]...
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[{"type":"text","text": [{"type":"text","text":"[阿源书源.json]"},{"type":"file_attachment","url":"/api/upload/a479814b_____.json","name":"阿源书源.json","size":0,"mimeType":"application/json"}]...
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2026-07-16 12:12:38
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[{"type":"text","text": [{"type":"text","text":"帮我分析每个技能现在预期输出的文件是什么？深入阅读每个技能给出"}]...
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2026-07-16 12:51:25
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[{"type":"text","text": [{"type":"text","text":"哪个是产出html 的？"}]...
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2026-07-16 12:52:50
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[{"type":"text","text": [{"type":"text","text":"详细说明这个技能的内容是如何组织的？"}]...
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2026-07-16 12:53:35
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[{"type":"text","text": [{"type":"text","text":"当生成完成如何触发他以文件形式发送出来，不需要改造 只提供思路"}]...
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2026-07-16 12:57:43
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[{"type":"text","text": [{"type":"text","text":"你好"}]...
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2026-07-17 04:32:41
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[{"type":"text","text": [{"type":"text","text":"你好"}]...
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2026-07-17 06:01:50
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[{"type":"text","text": [{"type":"text","text":"你好，"}]...
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2026-07-18 14:19:08
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[{"type":"text","text": [{"type":"text","text":"6"}]...
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2026-07-18 14:19:57
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[{"type":"text","text": [{"type":"text","text":"你都有哪些经验？"}]...
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2026-07-18 14:59:57
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[{"type":"text","text": [{"type":"text","text":"1"}]...
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2026-07-18 15:04:44
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[{"type":"text","text": [{"type":"text","text":"发起一次经验梳理"}]...
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2026-07-18 15:05:19
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[{"type":"text","text": [{"type":"text","text":"销售团队，提升销售业绩"}]...
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2026-07-18 15:11:15
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[{"type":"text","text": [{"type":"text","text":"软件SaaS，3万一年，获客、锁客、成交、跟进"}]...
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2026-07-18 15:11:55
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[{"type":"text","text": [{"type":"text","text":"1、出方案+合同 2、到了签合同的时候经理会介入 3、拜访量、成交率"}]...
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2026-07-18 15:12:40
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[{"type":"text","text": [{"type":"text","text":"几号"}]...
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2026-07-18 15:13:56
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[{"type":"text","text": [{"type":"text","text":"你好"}]...
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2026-07-18 15:14:04
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[{"type":"text","text": [{"type":"text","text":"1"}]...
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2026-07-18 15:14:16
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[{"type":"text","text": [{"type":"text","text":"是的，些微差距但不大。团队3-7人"}]...
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2026-07-18 15:18:33
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[{"type":"text","text": [{"type":"text","text":"不会成交，跟单弱，跟单弱的能力"}]...
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2026-07-18 15:20:24
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62a6da56-ee52-4817-90ed-857aa6dcae71
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0aa529e3-999f-477d-98c7-77cfdd40142d
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user
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[{"type":"text","text": [{"type":"text","text":"都有，明显"}]...
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2026-07-18 15:20:39
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726086d2-7f02-4c01-b222-e9957d5d0f78
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0aa529e3-999f-477d-98c7-77cfdd40142d
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user
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[{"type":"text","text": [{"type":"text","text":"价格贵，比价严重。 决策周期太长，跟单太消耗精力"}]...
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2026-07-18 15:21:19
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e7264909-c0ec-4342-aae4-c45714825cb1
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0aa529e3-999f-477d-98c7-77cfdd40142d
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user
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[{"type":"text","text": [{"type":"text","text":"赵老大，他是销冠"}]...
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2026-07-18 15:21:51
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cade7576-1229-44b4-9a26-b908ab43fcba
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0aa529e3-999f-477d-98c7-77cfdd40142d
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user
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[{"type":"text","text": [{"type":"text","text":"就是单量大，但我也不知道有什么诀窍"}]...
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2026-07-18 15:22:48
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86b8aeba-954f-4046-86eb-4f8f22030e82
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ea7d64f0-7c97-4db0-8f4f-12aa62f7024e
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user
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[{"type":"text","text": [{"type":"text","text":"你好"}]...
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2026-07-21 01:41:17
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f2ff7e9d-26ab-42ab-b31f-aff894924a6c
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f08e4021-101f-4b2b-a491-5cd10bed3aa9
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user
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[{"type":"text","text": [{"type":"text","text":"习近平"}]...
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2026-07-21 06:19:27
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8d34ab31-63b4-481b-8456-a480ba7cb518
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f08e4021-101f-4b2b-a491-5cd10bed3aa9
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user
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[{"type":"text","text": [{"type":"text","text":"台独"}]...
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2026-07-21 06:19:35
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00f19eea-09b9-4fb5-9459-dc0eddcec990
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f08e4021-101f-4b2b-a491-5cd10bed3aa9
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user
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[{"type":"text","text": [{"type":"text","text":"藏独"}]...
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2026-07-21 06:19:49
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a2ffd3a2-35db-4583-8ea8-999292ff70d7
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f08e4021-101f-4b2b-a491-5cd10bed3aa9
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user
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[{"type":"text","text": [{"type":"text","text":"六四"}]...
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2026-07-21 06:19:54
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02de743e-e531-4534-ab39-0e51af0285d0
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44baaf46-1962-42cb-928f-71e148015e76
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user
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[{"type":"text","text": [{"type":"text","text":"我们从哪里开始"}]...
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2026-07-21 08:21:24
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618b81b5-a80b-4b1f-acf3-1aab563bba3e
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cd2f0518-7c8a-460b-82db-6f5db83370db
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user
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[{"type":"text","text": [{"type":"text","text":"我想萃取我的一个经验"}]...
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2026-07-24 07:44:03
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ea0cc2ee-715e-4b49-9830-b8650d66527b
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cd2f0518-7c8a-460b-82db-6f5db83370db
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user
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[{"type":"text","text": [{"type":"text","text":"客户异议处理，我是软件行业的客户经理"}]...
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2026-07-24 07:46:01
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8848ca63-8bca-44f2-839d-80e54784e5c3
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cd2f0518-7c8a-460b-82db-6f5db83370db
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user
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[{"type":"text","text": [{"type":"text","text":"开始访谈"}]...
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2026-07-24 07:46:36
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